Senior Software Engineer

Overview Microsoft Digital(MSD) builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster, and more securely every day. Microsoft Digital employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates.   We have exciting opportunities for you to innovate, influence, transform, inspire, and grow within our organization and we encourage you to apply to learn more! The Microsoft Infrastructure Engineering Services (IES) organization is transforming how critical business processes are delivered through next generation AI and agentic solutions. We are looking for a passionate Software Engineer to help design, build, and scale intelligent systems that automate complex workflows, improve employee experiences, and unlock productivity across Microsoft. In this role, you will work at the intersection of software engineering, artificial intelligence, and enterprise business transformation. You will partner closely with product managers, data scientists, architects, and business stakeholders to build cutting edge agentic solutions that can reason, plan, and take actions across enterprise systems. This is a unique opportunity to shape the future of how AI powered agents accelerate business outcomes at one of the world's largest enterprises. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. #MSD #MSDJOBS Responsibilities • You will serve as a Technical Authority for AI engineering, providing deep technical expertise across AI architecture, engineering, and delivery. • You will drive technical direction for complex AI-powered products and platforms. • You will provide clarity on ambiguous AI problems through research, experimentation, prototyping, and data-driven technical recommendations. • You will evaluate emerging AI technologies, models, frameworks, and architectural patterns and recommend where and how they should be adopted. • You will establish reusable AI engineering patterns, reference architectures, frameworks, and good practices. • You will drive architecture and design reviews for complex AI systems. • You will influence technical decisions across multiple engineering teams without requiring direct organizational authority. • You will become a trusted technical point of contact for complex AI engineering and delivery questions. • You will drive the architecture and engineering of a Unified AIOps Platform, bringing currently independent tools, applications, AI agents, skills, workflows, and automation capabilities into a cohesive and extensible ecosystem. • You will define common orchestration, integration, agent-to-agent communication, identity, data, observability, and governance patterns that enable capabilities to work seamlessly together. • You will establish a plug-and-play architecture where new agents, skills, tools, and services can be easily onboarded, discovered, orchestrated, and reused across scenarios. • You will remain deeply hands-on in designing and building the platform while driving technical alignment across contributing teams and enabling the organization to evolve from siloed AI solutions to a unified, scalable AIOps ecosystem. Qualifications Required Qualifications: • Bachelor's Degree in Computer Science or related technical field AND 10+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python • OR equivalent experience. • 10+ years of hands-on software engineering experience, with deep expertise in designing, developing, and delivering enterprise-scale, cloud-native applications and distributed systems. • Proven experience building production-grade AI solutions, including Generative AI, LLMs, AI Agents, Agentic AI, multi-agent systems, RAG, semantic search, vector databases, and workflow orchestration. • Good full-stack engineering expertise across frontend, backend, APIs, microservices, cloud platforms, data engineering, and modern application architectures using technologies such as C#, .NET, Python, React/Angular, TypeScript, REST, GraphQL, and Azure. • Hands-on experience across the AI lifecycle, including model selection, fine-tuning, evaluation, prompt engineering, inference optimization, safety validation, and production deployment of AI solutions. • Demonstrated ability to build secure and responsible AI systems, implementing grounding, hallucination mitigation, guardrails, Responsible AI practices, security, governance, observability, and operational excellence. • Experience with modern AI platforms and agent frameworks, such as Microsoft Agent Framework, Semantic Kernel, Azure AI Foundry, Azure OpenAI, Copilot Studio, MCP, LangChain, LangGraph, AutoGen, CrewAI, OpenAI, Anthropic, or equivalent technologies, with the ability to objectively evaluate and adopt the right framework for the problem. • Good expertise in cloud-native architecture and platform engineering, including scalable microservices, event-driven architectures, authentication, authorization, CI/CD, telemetry, monitoring, reliability, performance optimization, and cost-efficient production operations. • Good troubleshooting and problem-solving skills, with the ability to diagnose and optimize complex AI systems across models, prompts, agents, orchestration layers, data pipelines, and distributed services. • Demonstrated technical leadership as a Sr. Individual Contributor (IC), influencing architecture, establishing engineering standards, mentoring engineers through design and code reviews, and driving technical strategy across multiple teams. • Good collaboration and communication skills, with experience partnering with Product Managers, Architects, Applied Scientists, Security teams, and executive stakeholders, while representing the organization in technical architecture reviews, AI engineering forums, and cross-functional initiatives. Preferred Qualifications: • Master's degree in Computer Science, Artificial Intelligence, Machine Learning, or related field. • Understanding of Responsible AI, compliance, privacy, governance, and enterprise security requirements. • Experience designing agent evaluation, observability, quality measurement, and reliability frameworks for AI-powered solutions. • Experience working with networking, infrastructure, telemetry, or large-scale operational systems. • Experience building enterprise-scale AIOps, operational intelligence, monitoring, and observability. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.