Principal Technology Specialist

Job Overview: The ServiceNow ITOM & CMDB Architect is a senior technical leadership role responsible for defining, designing, supporting and governing the enterprise ServiceNow platform, with a strong focus on IT Operations Management (ITOM) and Configuration Management Database (CMDB). This role will drive the transformation of CMDB into a service-aware, governed, and AI-enabled system of record, enabling end-to-end visibility across business applications, infrastructure, and cloud environments, while supporting automation, proactive operations, and compliance. Key Task and Responsibilities: • Define and drive the architecture roadmap for ServiceNow ITOM and CMDB • Design scalable solutions across: • Discovery, Service Mapping, Event Management • Hybrid/cloud infrastructure environments • Lead the design and evolution of CMDB data models and CI relationships • Drive adoption of the Common Service Data Model (CSDM) • Establish and enforce: • Data governance policies • CI lifecycle management (onboarding, updates, retirement) • Data quality and reconciliation standards • Define CMDB ownership model and audit controls • Ensure CMDB acts as a single source of truth for enterprise IT assets and services • Integrate CMDB with Monitoring tools, Infrastructure platforms and Security systems • Ensure seamless alignment between CMDB and ITSM and ensure CI usage is embedded across ITSM processes • Drive adoption of AI/GenAI capabilities (e.g., ServiceNow Now Assist) • Act as a trusted advisor and SME for ServiceNow /ITOM architecture Essential Qualification and Education: • 10–12 years of IT experience with minimum 7+ years in ServiceNow ITOM / CMDB roles • Proven experience with: • Enterprise-scale CMDB implementations • ITOM transformation (Discovery, Service Mapping) • Strong expertise in: • ServiceNow ITOM (Discovery, Service Mapping, Event Management) • CMDB, CSDM, CI lifecycle & relationships • ITSM modules (Incident, Change, Problem) • Hands-on experience with: • APIs, Integration Hub, MID Server • Cloud platforms (Azure / AWS preferred) • Monitoring and infrastructure tools Certifications (Preferred) • ServiceNow CSA (Certified System Administrator) • CIS-ITOM / CIS-CMDB • ITIL Foundation #LI-NS1 #DICE