IDMC L3 Support Engineer

Official role: IDMC L3 Support Engineer Trianz requisition: TR25104 Location: Bangalore, India Experience: 5-9 years Posted: 10-Jul-2026

Company Profile :

Trianz is an applied AI solutions company that accelerates customer business transformation through AI powered "Transformation Services as a Software Model". With 25+ years of transforming enterprises, we've evolved to a product-led, platform-driven organization serving global enterprises across Financial Services, Insurance, Healthcare, Hi-Tech, Manufacturing, and other industries.

With global presence across 4 continents, our platform portfolio under the unified Concierto brand delivers end-to-end transformations including solutions for Migrate, Manage, Maximize, Modernize, Insights & Agentic AI, and SecOps - delivered through strategic partnerships with leading hyperscalers.

We're building the premier innovation-led organization in the digital transformation space through AI-first methodologies and data-driven excellence - RevolutionAIzing Transformations.

IDMC L3 Support Engineer - Informatica Cloud Platforms (8-12 Years Relevant Experience)

Role Summary

Seeking an experienced IDMC SME (L3 with strong expertise inInformatica Intelligent Data Management Cloud (IDMC), including CDI, CAI, CDQ, CDGC, and MDM. The role will provide L3 technical leadership, advanced troubleshooting, root cause analysis, platform optimization, and vendor coordination to ensure highly reliable and efficient IDMC operations.

Key Responsibilities

- Provide L3 support forInformatica IDMCservices includingCDI, CAI, CDQ, CDGC, and MDM.

- Lead troubleshooting and resolution of complex platform, integration, and performance issues.

- ConductRoot Cause Analysis (RCA)and implement preventive and corrective actions.

- Drive platform performance tuning, optimization, and operational excellence initiatives.

- Support deployments, upgrades, migrations, and configuration management activities.

- Coordinate with Informatica support and vendors for escalations, product issues, and enhancements.

- Develop and maintain support standards, runbooks, and best practices.

- Mentor L1/L2 teams and provide technical guidance for critical incidents and platform operations.

Required Skills

- Informatica IDMC (CDI, CAI, CDQ, CDGC, MDM)

- Advanced Troubleshooting & Issue Resolution

- Root Cause Analysis (RCA)

- Platform Performance Optimization

- Deployment & Configuration Management

- Incident & Problem Management

- Vendor Coordination & Escalation Management

- SQL & Data Integration Concepts

- Preferred Technical Knowledge

- PowerExchange

- AWS Cloud Fundamentals

- API & Connectivity Troubleshooting

- ServiceNow or similar ITSM tools

Experience & Qualifications

- 8-12 years of relevant experience in Informatica platform administration and support.

- Strong hands-on expertise acrossIDMC services including CDI, CAI, CDQ, CDGC, and MDM.

- Experience managing complex production environments and critical incident resolution.

- Informatica IDMC certifications preferred.