IDMC L1 Support Engineer

Official role: IDMC L1 Support Engineer Trianz requisition: TR25108 Location: Bangalore, India Experience: 2-4 years Posted: 10-Jul-2026

Company Overview

Trianz is an applied AI solutions company that accelerates customer business transformation through AI powered " Transformation Services as a Software Model ". With 25+ years of transforming enterprises, we've evolved to a product-led, platform-driven organization serving global enterprises across Financial Services , Insurance , Healthcare , Hi-Tech , Manufacturing , and other industries.

With global presence across 4 continents, our platform portfolio under the unified Concierto brand delivers end-to-end transformations including solutions for Migrate , Manage , Maximize , Modernize , Insights & Agentic AI , and SecOps - delivered through strategic partnerships with leading hyperscalers.

We're building the premier innovation-led organization in the digital transformation space through AI-first methodologies and data-driven excellence - RevolutionAIzing Transformations.

L1 IDMC Support Engineer (2-4 Years Relevant Experience)

Role Summary

Seeking a proactive L1 IDMC Support Engineer to provide first-level support for Informatica Intelligent Data Management Cloud (IDMC) environments. The role will focus on incident management, job monitoring, ticket triage, request fulfillment, SOP execution, and basic troubleshooting to ensure smooth platform operations and adherence to SLAs.

Key Responsibilities

Monitor IDMC jobs, workflows, and platform health.

Perform incident management, ticket triage, and service request fulfillment.

Execute operational procedures and SOPs for daily platform support activities.

Conduct first-level troubleshooting and resolve routine issues.

Escalate complex incidents to L2/L3 support teams as required.

Track incidents and service requests through closure within SLA targets.

Maintain operational documentation and support logs.

Collaborate with platform administrators and stakeholders to ensure uninterrupted service delivery.

Required Skills

Informatica IDMC Operations & Support

Incident Management

Job Monitoring & Alert Handling

Ticket Triage & Request Fulfillment

SOP Execution

Basic Troubleshooting & Issue Resolution

ServiceNow or Similar Ticketing Tools

Monitoring & Operational Support

Preferred Technical Knowledge

Informatica IDMC (CDI, CAI, Data Quality, or related services)

Basic SQL Knowledge

Cloud Platforms (AWS/Azure - basic understanding)

File Transfers, Scheduling, and Data Integration Concepts

Experience & Qualifications

2-4 years of relevant experience in application or platform support.

Experience supporting Informatica IDMC or similar ETL/Data Integration platforms.

Familiarity with incident, problem, and service request management processes.

Strong communication and analytical skills.

Key Competencies

Customer Focus

Attention to Detail

Problem Solving

Operational Discipline

Team Collaboration

SLA Adherence

Continuous Learning and Improvement

Job Location : Hyderabad & Bangalore

Why choose Trianz?

- Personal Growth: Startup agility with enterprise impact. Experience rapid innovation cycles while working on Fortune 500 transformations.

- AI-First Future: Where humans and AI revolutionize business. Lead the charge in implementing AI-driven transformation at scale.

- Global Impact: Shape transformation across continents. Work with diverse teams and clients spanning Americas, Europe, Asia, and beyond.

- Executive Access: Direct impact on Fortune 500 strategies. Work alongside C-suite leaders and influence major business decisions.

Ownership & Entrepreneurial Spirit: Your ideas, our platform, global impact. Zero bureaucracy culture with decision-making autonomy and rapid execution.